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Remote Desktop Assistance using WinVNC

Using WinVNC, it is possible to get desktop support remotely from technet solutions. Using this feature, many IT problems and application support issues can be solved instantly. To install WinVNC follow the steps below and if you have any problems don't hesitate to contact us.

Step 1: Downloading WinVNC

You can download WinVNC for Windows here: http://www.realvnc.com/dist/vnc-3.3.7-x86_win32.exe. Save the file on your computer and run the setup program (fig. 1).

(fig. 1)

Step 2: Installing WinVNC

Click on 'Yes' to install WinVNC and follow the prompts (fig. 2). Select the 'Full Installation' option as this will install the WinVNC Server (which is required) (fig. 3). Allow the setup program to create Start Menu items (fig. 4). No 'Additional Tasks' have to be ticked (fig. 5).

(fig. 2)

(fig. 3)

(fig. 4)

(fig. 5)

Step 3: Setting up WinVNC

Once it is installed, start the 'VNC Server' application (fig. 6). You will be required to type a password. Type in a random previously unused password and click on 'OK' (fig. 7). In your task tray, there will be a WinVNC icon. Move your mouse over the icon and an IP address will come up (fig. 8). Take a note of this number.

(fig. 6)

(fig. 7)

(fig. 8)

Step 4: Concluding WinVNC

You can now call up technet solutions and notify us of your IP address and password and we will then be able to help you remotely.

When you no longer require WinVNC, close WinVNC by right clicking on the icon, and selecting 'Close VNC' (fig. 9). You can change the WinVNC password by double-clicking on the icon, changing the password and clicking 'OK'. You will need to tell us the new password each time you require remote desktop assistance.

(fig. 9)

Note:

In order to receive Remote Desktop support, TCP port 5900 will have to be opened on your hardware firewall if you have one. If you are using a software firewall, you may be prompted to allow an incoming or server connection from the WinVNC service - in this case allow the connection.